Returns & Exchanges
At BLK Spa Experience™ every candle is prepared with care, and we want you to feel confident in your purchase.
Returns
We accept returns of unused, unburned candles in their original condition and packaging within 14 days of delivery.
Approved returns are issued as BLK Spa Experience store credit or may be exchanged for another fragrance or collection, subject to availability.
Please contact us before sending any item back. Returns sent without prior approval may not be accepted.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Fragrance Exchanges
We understand that fragrance is personal.
Unused and unburned candles in their original condition and packaging may be exchanged within 14 days of delivery for another available fragrance or collection.
Any difference in price will be handled at the time of exchange.
Candles That Have Been Burned
For safety and quality reasons, candles that have been burned, lit, or otherwise used cannot be returned or exchanged.
We encourage you to review the fragrance notes and scent mood before making your selection.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
Please include:
- Your order number
- A brief description of the issue
- A clear photo of the damaged, defective, or incorrect item
- A clear photo of the outside of the shipping box
- A clear photo of the shipping label attached to the package
Please retain the product and shipping box until your claim has been reviewed, as additional documentation may occasionally be requested.
Once we receive the required information, we will review the claim and determine the appropriate resolution, which may include a replacement, exchange, store credit, or refund to the original payment method, depending on the circumstances.
Refunds
Because we are a small business, standard approved returns are issued as store credit rather than a refund to the original payment method.
Refunds to the original form of payment are generally reserved for qualifying situations such as:
- Damaged or defective merchandise
- An incorrect item that cannot be appropriately replaced
- An order we are unable to fulfill
- Other circumstances where a refund is required by law
Approved refunds may take several business days to appear, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the order arrived damaged, defective, incorrect, or was not fulfilled as promised.
Final Sale Items
Items clearly marked Final Sale are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.
Questions?
For return, exchange, or order concerns, please email:
Please allow up to two business days for a response.
BLK Spa Experience™
Light • Breathe • Affirm • Listen.