Frequently Asked Questions

 

At BLK Spa Experience™ every candle is created to be part of a ritual, not just a room fragrance. Here are answers to some of the questions we receive most often.

What kind of wax do you use?

We use Coco Apricot Crème wax, a luxurious coconut-apricot wax blend chosen for its creamy appearance, beautiful fragrance performance, and refined burn. Our coconut and apricot wax is vegan, gluten free, toxin free, paraben-free, phthalate free, and comes from renewable sources. 

Are your candles made with soy wax?

No. BLK Spa Experience candles are made with Coco Apricot Crème wax, not soy wax.

What kind of wicks do you use?

Our candles feature wooden wicks, sustainably milled from US fruit trees, chosen for their warm glow and soft crackle.

Why should I trim my wooden wick?

Removing the loose, charred portion of the wick before each burn can help support a steadier flame and reduce excessive soot or smoke.

Always allow the candle to cool completely before trimming or handling the wick.

How long should I burn my candle the first time?

Allow the wax to melt gradually toward the edges of the vessel during the first burn. Establishing an even melt pool can help reduce tunneling and support more consistent future burns. However we suggest limiting your burn time to no more than 4 hours at a time.

How long will my candle burn?

Burn time can vary based on candle size, wick configuration, room conditions, and how the candle is maintained.

Proper candle care can help you enjoy more of your candle and encourage a more consistent burn.

Why is my candle tunneling?

Tunneling can occur when a candle is repeatedly extinguished before the wax has had enough time to melt evenly across the surface.

Allowing future burns a little more time can help widen the melt pool.

Are your fragrances available in every candle size?

Not always. Some fragrances are available across multiple BLK Spa collections, while others may be limited to specific vessels, sizes, seasons, or special releases.

Availability is shown on each product page.

How do I choose a fragrance?

Each BLK Spa fragrance includes fragrance notes, a scent mood, and an affirmation to help you choose the experience that feels right for your space and moment.

There is no single right fragrance. Choose the one that speaks to you.

Do your candles include affirmations?

Yes. Affirmation is part of the BLK Spa Experience ritual.

Our philosophy is:

Light • Breathe • Affirm • Listen.

Each fragrance is paired with an affirmation designed to complement its mood and intention.

Do your candles have playlists?

Select BLK Spa Experience candles are paired with curated soundtracks designed to complement the fragrance and ritual.

Are BLK Spa candles hand-poured?

Yes. Our candles are hand-poured in Chicago with care and intention.

Do you offer local pickup and delivery?

Yes. BLK Spa Experience offers local pickup and local delivery when available.

If either option is available for your order, it will appear during checkout along with the applicable instructions or delivery details.

Where do you ship?

We ship throughout the United States and Canada, and we may also ship to select international destinations.

Available shipping options, rates, and delivery locations are shown during checkout based on your address.

For destinations outside the United States and Canada, availability may vary by location.

What if my candle arrives damaged?

Please email mailto:support@blkspaexperience.com within 7 days of delivery.

Please include your order number, a brief description of the issue, and clear photos of:

the damaged, defective, or incorrect product
the outside of the shipping box
the shipping label attached to the package

For complete details, please review our Returns & Exchanges policy.

Can I return a candle if I do not like the fragrance?

Unused and unburned candles in their original condition and packaging may be eligible for an exchange or BLK Spa Experience store credit within the return window.

Please review our Returns & Exchanges policy for complete details.

Can I return a candle after it has been burned?

No. For safety and quality reasons, candles that have been burned, lit, or otherwise used cannot be returned or exchanged.

How can I contact BLK Spa Experience?

For order questions, returns, exchanges, or other customer-care concerns, please email:

mailto:support@blkspaexperience.com

Please allow up to two business days for a response.

BLK Spa Experience™
Light • Breathe • Affirm • Listen.