At BLK Spa Experience™ each order is prepared with care so your candle arrives ready to become part of your ritual.
Order Processing
Orders are processed and prepared for shipment as quickly as possible.
Please allow 2–4 business days for order processing before your order ships. During holidays, launches, special promotions, or periods of high order volume, processing may take slightly longer.
Once your order has shipped, you will receive tracking information by email when available.
Shipping Destinations
We ship throughout the United States and Canada, and we may also ship to select international destinations.
Available shipping options, rates, and delivery locations will be shown during checkout based on your shipping address.
International availability may vary by destination.
Shipping Rates
Shipping rates are calculated at checkout based on your order, destination, package size, and available carrier options.
Orders that qualify for a promotional or free-shipping offer will have that discount applied during checkout when eligible.
Local Pickup
Local pickup is available when shown as an option at checkout.
Once your order is ready, you will receive pickup instructions. Please wait until you receive confirmation that your order is ready before arriving for pickup.
Local Delivery
Local delivery may be available for eligible addresses.
If your address qualifies, the local-delivery option and any applicable fee will appear during checkout.
Please Check Your Shipping Address
Please review your shipping address carefully before completing your order.
BLK Spa Experience is not responsible for delivery issues caused by an incorrect or incomplete address provided at checkout.
If you notice an address error after placing your order, contact us as soon as possible at support@blkspaexperience.com. We will do our best to assist before the order ships, but changes cannot be guaranteed once an order has been processed or transferred to the carrier.
Carrier Delays
Once an order has been transferred to the shipping carrier, transit times are outside of our direct control.
Weather, holidays, carrier disruptions, and other circumstances may occasionally cause delays.
Tracking information provided by the carrier is generally the best source for the most current delivery status.
Lost or Missing Packages
If tracking shows unusual delays or your package appears to be missing, please contact us at support@blkspaexperience.comso we can help review the situation.
If tracking shows the package as delivered but you cannot locate it, please first check around the delivery location, with household members, building staff, or neighbors, and contact the carrier when appropriate.
We will assist where possible with next steps or carrier inquiries.
Damaged Packages
If your order arrives damaged, please email support@blkspaexperience.com within 7 days of delivery.
Include your order number, a brief description of the issue, and clear photos of:
the damaged product
the outside of the shipping box
the shipping label attached to the package
Please retain the product and shipping box until the claim has been reviewed.
For additional information, please see our Returns & Exchanges policy.
International Orders
Customers outside the United States may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country.
These charges are not included in the product or shipping price unless specifically stated at checkout.
Questions About Your Order?
Please contact:
support@blkspaexperience.com
Please allow up to two business days for a response.
