Terms & Conditions
These Terms & Conditions govern your use of the BLK Spa Experience™ website and your purchase of products from us. By visiting our website, placing an order, or otherwise using our services, you agree to these Terms & Conditions.
About BLK Spa Experience
BLK Spa Experience™ offers luxury candles, fragrance experiences, and related products designed for intentional living and personal ritual.
We reserve the right to update, modify, or discontinue products, services, pricing, promotions, or website features at any time.
Product Information
We make every effort to present our products as accurately as possible, including fragrance notes, vessel descriptions, sizes, colors, and imagery.
Because many of our products are handcrafted, slight variations in appearance, wax finish, vessel detail, wick placement, or packaging may occur.
Fragrance perception is personal and may vary from person to person.
Pricing
All prices are listed in the currency shown on the website and are subject to change without notice.
We reserve the right to correct pricing errors, typographical errors, or inaccurate product information.
Applicable taxes, shipping fees, duties, or other charges may be added at checkout where required.
Product Availability
Products are subject to availability.
Some fragrances, collections, seasonal items, limited releases, or promotional products may sell out or be discontinued without notice.
Adding an item to your cart does not guarantee availability until your order has been successfully completed.
Orders
We reserve the right to decline, cancel, or limit an order when necessary, including in situations involving:
- suspected fraud or unauthorized activity
- pricing or inventory errors
- incorrect product information
- unusually large quantities
- misuse of promotional offers
- circumstances that prevent us from fulfilling the order
If we cancel an order after payment has been collected, an appropriate refund will be issued to the original payment method.
Payment
Payment must be successfully completed before an order can be processed.
Available payment methods are displayed during checkout and may include third-party payment providers.
BLK Spa Experience does not directly control the processing times, approval decisions, or policies of third-party payment providers.
Shipping, Local Pickup & Delivery
Shipping, local pickup, and local delivery are subject to availability and the terms described in our Shipping Policy.
Customers are responsible for providing complete and accurate delivery information at checkout.
Please review our Shipping Policy for information regarding processing times, shipping destinations, carrier delays, damaged packages, and international orders.
Returns & Exchanges
Returns, exchanges, store credit, and qualifying refunds are governed by our Returns & Exchanges policy.
Please review that policy before completing your purchase.
Candle Safety
Candles involve an open flame and must be used responsibly.
Always follow the safety instructions provided with your candle, including proper placement, wick care, burn time, and supervision.
Never leave a burning candle unattended or within reach of children, pets, flammable materials, or drafts.
BLK Spa Experience is not responsible for damage or injury resulting from improper use, failure to follow safety instructions, or misuse of our products.
Website Use
You agree to use this website only for lawful purposes.
You may not use the website to:
- engage in fraudulent or unlawful activity
- interfere with website security or functionality
- attempt to gain unauthorized access to systems or customer information
- copy, scrape, reproduce, or misuse website content without permission
- impersonate another person or provide false information
We reserve the right to restrict or terminate access to the website when misuse is suspected.
Intellectual Property
All BLK Spa Experience content, including but not limited to:
- brand names
- logos
- product names
- fragrance names
- affirmations
- photographs
- graphics
- written content
- website copy
- playlists and ritual concepts
- original creative materials
is owned by or licensed to BLK Spa Experience unless otherwise stated.
Content may not be copied, reproduced, distributed, modified, republished, or used commercially without prior written permission.
Third-Party Services & Links
Our website may include links to or integrations with third-party services, including payment processors, social media platforms, shipping carriers, and other providers.
We are not responsible for the content, availability, privacy practices, or policies of third-party websites or services.
Promotions & Discount Codes
Promotional offers, discount codes, and special pricing may be subject to specific terms, expiration dates, product exclusions, or usage limits.
Unless otherwise stated, promotions may not be combined.
We reserve the right to modify or discontinue promotional offers at any time.
Limitation of Liability
To the fullest extent permitted by law, BLK Spa Experience will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms & Conditions is intended to limit rights or remedies that cannot legally be excluded under applicable law.
Privacy
Your use of this website is also subject to our Privacy Policy, which explains how personal information may be collected, used, and shared.
Changes to These Terms
We may update these Terms & Conditions periodically to reflect changes in our business, website, products, services, or legal requirements.
The version posted on this website will be the current version.
Questions?
For questions about these Terms & Conditions, please contact:
Please allow up to two business days for a response.
BLK Spa Experience™
Light • Breathe • Affirm • Listen.